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Terms & Conditions

Last updated: December 21, 2025

1. Introduction

Welcome to Headout Ticket Cards ("we," "our," or "us"). By purchasing or using our services, gift cards, or accessing our website, you agree to be bound by these Terms and Conditions. Please read them carefully before making a purchase.

These terms apply to all visitors, users, and others who access or use the Service.

2. Definitions

For the purposes of these Terms and Conditions:

  • "Service" refers to the website operated by Headout and the gift card services provided.
  • "Gift Card" refers to the physical or digital Ticket-card purchased through our platform.
  • "User" means the individual accessing or using the Service.

3. Gift Cards & Usage

Our Ticket Cards are designed to offer flexibility and ease of access to attractions worldwide.

  • Validity: All gift cards are valid for a period of 12 months from the date of purchase. Expired cards cannot be reactivated or refunded.
  • Transferability: The card is fully transferable and can be gifted to friends or family. It is not tied to a specific name until redeemed.
  • Redemption: Cards can be redeemed online at checkout. The card balance will be applied to the total order value. Partial redemption is allowed; any remaining balance will be stored for future use.

4. Payment & Billing

We accept major credit cards (Visa, MasterCard, Amex) and digital wallets. All transactions are processed securely. By providing a payment method, you represent and warrant that you have the legal right to use it.

All prices are listed in Euros (€) unless stated otherwise. Currency conversion rates may apply depending on your bank.

5. Cancellation & Refunds

We strive to provide the best experience, but we understand that plans change.

  • Physical Cards: Orders for physical cards can be cancelled within 24 hours of purchase, provided they have not yet been shipped.
  • Digital Codes: Once a digital code has been viewed or emailed, it is considered "delivered" and is generally non-refundable unless there is a technical error.
  • Disputes: If you believe there is an error in billing, please contact our support team immediately.

6. Liability & Disclaimer

Headout is a platform that connects users with third-party attraction providers. We are not responsible for:

  • The quality, safety, or legality of the attractions provided by third-party operators.
  • Any personal injury, loss, or damage incurred during an experience booked via our card.
  • Lost or stolen physical cards. Please treat your card like cash.

7. Privacy Policy

Your privacy is important to us. We collect and use personal data in accordance with our Privacy Policy. We do not sell your personal data to third parties. By using our service, you consent to such processing and you warrant that all data provided by you is accurate.

8. Contact Us

If you have any questions about these Terms, please contact us: